FNOL

Over the past few years our emphasis has been focussed on client care and service at first point of contact. Providing your client with a seamless, transparent claims reporting service has never been more important, this is often a decisive factor in the customer renewing their contract post accident.

We have designed and built firstcall to make the immediate post accident period and claims reporting process simpler. This is primarily achieved through removing the need for multiple calls to your client and the current situation which requires them to provide the same information to different service providers. firstcall works in partnership with other providers to ensure instantaneous answers to put your client at ease.


What firstcall offers brokers / insurers:

• Dedicated operations and Account Manager
• Real Time MI available online
• Full call centre capabilities
• Full credit repair network
• Electronic Insurer claim notification
• Automatic uploads available to your own records

What firstcall offers your client:

• firstcall decision on hire vehicle with immediate conformation of delivery
• Correspondence to mirror their own needs: mail/email/text/telephone
• Solicitor allocated immediately and contact details passed onto the client
• No transferring of calls between service providers
• Shorter call experience with maximum information capture
• firstcall allows the call to be lead by the client and not the operator
• Superior customer experience