LAW FIRM STRENGHENS ITS MANAGEMENT TEAM WITH NEW SENIOR LEVEL ROLE

Law firm Silverbeck Rymer has promoted Mary Mort to the newly created position of Client Account Director.

Mary, who will work closely with the firm’s Chairman Jim Rymer and CEO Rob Farnham, takes up her new role with immediate effect.

Commenting on Mary’s appointment, Jim Rymer said:

“This is a significant, senior level appointment for the firm, and reflects the relationship Mary has built up over a number of years with so many of our clients. Mary’s track record is accepted in the industry as epitomizing unrivalled quality and service standards. This promotion is richly deserved and will be popular both inside and outside the firm.”

He added:

“Mary’s role will ensure that our client’s opinions and strategic goals are represented at board level and become embedded in the future direction of Silverbeck Rymer.”

In addition to managing key relationships with Silverbeck Rymer’s flagship clients, Mary’s new role will see her grow the account management team so that all the firm’s clients have dedicated customer account and client care contacts.

Added Jim:

“Mary is ideally suited to this new role. She has an in depth understanding of our client base, our culture and the market generally. Mary is also results and service focused with an outstanding track record for driving performance. She has an important part to play as we look to increase our market share and expand the business.

“Mary has the ideal skill set to direct our new team. Her experience in managing relationships internally and externally is extensive. She has a proven track record.”

Said Mary Mort, who has been at Silverbeck Rymer for over ten years:

“This is an exciting and challenging new role. I’m committed to proactive account management and service delivery. I believe our firm is in a unique position to gain a dramatic increase in market share though our industry leading First Call solution which provides a post accident service level to policy holders that is unrivalled.

“I will be working with our existing accounts and further developing our relationships. By working closely with our clients and gaining a full understanding of their needs, we can become an integral part of their business moving forward.”

Added Mary:

“In a competitive and changing legal market it is not good enough to simply manage the expectations of your clients – you have to exceed them.”