First Notification of Loss
We designed firstcall to make the immediate post accident and claims reporting process simpler. Our firstcall service is system driven to capture critical data.
Services for your business
First Notification of Loss
Claims Service
Debt Recovery
In the highly competitive marketplace of personal injury claims litigation, providing your customers with a seamless claims journey is critical in maximising conversions and customer retention. We utilize innovative firstcall technology to provide a real time, customer-led data capture facility which improves the customer’s experience and increases our business partner’s operational efficiency.
This delivers numerous benefits to your customers in the initial incident reporting process including:
- No agent error
- Capture of key data in the first call
- Instant solutions on hire and repair
- Instant Insurer Notification
- Immediate introduction of case handler
Our contact centre is open 24/ 7 and spans all communication mediums. We’ve set benchmarks in our sector for developing initiatives that integrate text, email and web facilities into our operations to ensure your clients receive the best possible service.
Click on the links below to learn more about our firstcall system and market leading contact strategies
- Firstcall and First Notification of Loss - Download pdf (90 Kb)
- Instant Hire. Repair and Insurer Notification - Download pdf (94 Kb)
Testimonial
“Partnering with Silverbeck Rymer, I now have the confidence that my clients are in safe hands...”
